• The learning objectives for this module are:

    • Outline the steps involved in processing a medicines information enquiry.
    • Identify core questions to ask to assist in answering medicines information enquiries.
    • Outline core components of answering medicines information enquiries.
    • Describe the importance and elements of plain language in answering medicines information enquiries.
    • Outline key components of written and telephone responses to medicines information enquiries.

    All EMIT modules are undergoing review to ensure content reflects current best practice. If you previously purchased one or more of these modules prior to January 2024, you have been sent an email with information on access changes.

    Please email education@shpa.org.au if you have paid EMIT access and have received this email. (Please check junk folders first.)

◄Telephone responses

Face-to-face responses

  • Some people prefer face-to-face communication. It is usually more personal and less formal and is less likely to be misinterpreted. Like telephone responses, face-to face responses should be prepared as thoroughly as a written response. Face-to-face communication can be useful when you need to explain or show someone a resource, as opposed to simply sending them a copy.  It some instances it may be appropriate to offer to follow up your conversation with written information.

    ◄Telephone responses